Wonderful experience and helpful staff. Our salesperson Joseph Figueroa gave exceptional customer service. If you are in need of a car go see Joseph at Volkswagen of Lake Charles.
Mr. Gilbert went above and beyond to get me in a vehicle that was right for me!! HE IS AWESOME!!!
Had a check engine light come in. Brought it in and they fixed the issue and did my 30,000 mile service in the same day. My Atlas is running like a champ!
Friendly staff. Beautiful and clean dealership. Volkswagens are beautiful and fun to drive.
In the past I'd had some not so good encounters with a service dept clerk and frankly, I hesitated to go back, but today, Stephanie (I hope I got her name right) treated me with respect and dignity. She was a joy from the moment she came to talk to me. I felt very comfortable with her as she explained what was found to be wrong with my car. She explained it simply and didn't try to speak above my understanding, all with a very pleasant demeanor and smile on her face. Bravo to VW for getting the ...
Excellent customer service. Was treated like royalty. Will definitely be a repeat customer. Everyone from service advisors to technicians were friendly and professional. Thank you for the excellent service.
Very helpful. They will work with you to make sure your getting the best deal.
Joseph Figuero was a great help, got me everything I needed, and found the perfect used truck for my needs. 10 outta 10 would buy again. Woooty woooo
Great experience. Personnel in Service Department were courteous, personable, explained the services they would perform and the products they were going to install. Kudos to VW Lake Charles.
Love my VW, and the service is the best.
I drove up with no appointment with a sensor issue -I was seen quickly. I experienced superb Customer Service and was out within an hour and a half. Thx VW of Lake Charles !
Friendly and professional service! Wouldn’t go anywhere else!
I just brought my 2012 VW Beetle Turbo to have some recalls taken care of, an the women in the service department are so amazing and really make you feel welcome. Honestly I could’ve hung out with both them all day long but I was not about to bother them while they’re at work. If I could give 10 stars I would so the two women working in service department ever read this I just want to say thank you so much for just being fkn Awesome and welcoming!!
The service department was so quick and helpful. The employees were also so nice and professional. I always have a good experience here.
Service manager always attentive & calls you with update-took care of my daughters car promptly
Very attentive. Made me feel comfortable in my purchase. All employees were very nice.
Had issues with a used vehicle I bought from vw of lake Charles , they got it in and out fixed with no issues. Service was great , Shanna was great, did everything to get my truck back as quick as possible..
I liked that every one took their time to go the extra mile to make sure that I was satisfied in every way.And for that I will always make Volkswagen my number1.I will be recommending you to everyone I know.Thank You for your service
Absolutely amazing service! Stephanie made my appointment and had me in and out the same day! Highly recommend!
Joseph Figueroa helped me finance my first car EVER. he was absolutely amazing, explained everything from top to bottom and allowed me to leave out of here with a beautiful new car. Definitely recommend this company as well as Joseph!!
Great service & friendly folks.
Danielle was awesome! She did everything we asked & more! Everyone was super helpful:)
There wasn’t a time that I didn’t know where I was supposed to go or who I was supposed to talk to. I was greeted promptly outside and continued my conversation with Eugene as we walked in and he showed me where I needed to be, as I waited several associates in passing made sure to ask me if I had been helped. Attentive, clean, friendly, and so much more. 10/10 will go back and recommend!
Amazing staff! Shanna is my go to for oil changes and the owner is extremely approachable. Complementary coffee and snacks helped get through some of my longer appointments. Very accommodating waiting area, which also accommodates children. Loved to see that age appropriate shows/movies were being shown, in order to create an universal experience for everyone. Bathrooms are well maintained. Staff is attentive and friendly.
Amazing customer service! I had to bring my VW Jetta in for an oil change and the service manager, Shanna, was so nice and professional!
Easiest new vehicle purchase I have ever experienced. Love Mr. Thomas and his crew he is leading.
I always have a great experience at VW of Lake Charles! The staff is very accommodating!
Both the gentleman and Shanna the service desk manager was so helpful and kept me informed on the status of my vehicle at all times. Today they went the extra mile for me and I’m forever grateful. Thanks again, Crystal Jeane
The service department is always second to none.
Great service. Was in at 9:00 and out at 11:00 am. Nice, friendly, and outgoing.
Thank you so much Joseph for given me the BEST BUYING Experience purchasing my Jeep Cherokee. I’m not much on sales ppl. But you sir did change my mind. And thank you, it was painless was in and out within 2 hours
I absolutely 1000% recommend Volkswagen in Lake Charles, Mr. Gilbert Achane went above and beyond today to get my fiance and I into a brand New 2021 Volkswagen Jetta with only 11 miles on it no money down!!!! the service was exceptional, very friendly salesmen and staff, we were explained/shown everything with our new car and they answered any and every question we had, IF YOU'RE IN THE MARKET FOR A NEW VEHICLE MR. GILBERT @ VOLKSWAGEN OF LAKE CHARLES IS THE PLACE TO GO!!!!!!
Extremely friendly! They had us in and out faster than anywhere we’ve ever been. Absolutely love them!!
Shenna and her mechanic identified the problem quickly. She then gave me my options for repair, including taking my car back to the original dealership because the work should be under warranty. I found the experience refreshingly honest.
I bought my first Volkswagen from Eugene and I am very satisfied with my purchase! He made the car buying process easy and every one there is super friendly!
Shanna is amazing! I called VW Service to set up an appointment for the following Monday and indicated that I would have to takeoff of my work to be able to make it to my appointment… She asked how far away I was and I said 15 minutes… I drove immediately to VW dealership in which they fixed all four items in an hour and 20 minutes to include rotating my tires! What an amazing experience and fast friendly customer service with a smile! And that’s rare!
My main residence was in Orlando when I purchased my Passat back in 2019. And this TDI I had put thousands upon thousands of miles of drive time for work and for family needs. All across the South. Eventually it started having issues, i mean really bad issues. So on a business trip to Lake Charles I was in a rental since I could not drive the Passat. I met with Albert Thomas GM and Arturo Rivera, salesperson who was my former salesperson for my previous 3 VW purchases. I let them know my issue with the Passat and when i returned ...
I experienced great, timely service at Volkswagen of Lake Charles. The staff was friendly and I had no issues with my service. Most vehicle maintenance appts are not the highlight of your day, but I definitely had a pleasurable experience.
Fast, friendly, respectable, informative.
Got my oil changed here. Stephanie Talbot at the front desk was very professional, quick, and explained the process to me very thoroughly. She does a excellent job at making customers feel right at home! Curtis Baglio was my mechanic who did the service to my vehicle, I’m nervous about letting other people drive my car even mechanics, but he took care of my car probably better than I do myself. He did the oil change very quickly and efficiently, notified me of some small things on my car I might want to take notice of and I’m ...
I’ve come here multiple times for different reasons and every single time I’ve been taken care of, the people over here really care about the customers and are very friendly especially the lady at the service department Ms.Shanna she actually is the best and the service department in general is great always fast and friendly I would definitely recommend anybody to come here
Great place to do business! Great deals! Gilbert did a wonderful job! Great management and an awesome Owner!
Was promptly greeted and taken in. 50K service, arrival to departure, was just 1.25 hours. Appreciate the 0730 service start time- leaves tons of time to do things the remainder of the day.
Best service in town, hands down! I was greeted at the door quickly and with a smile. The service department made sure I got what I needed and fast.
Gret customer service. Fast and friendly. New ownership is a great improvement. Shanna and Stephanie were great and helped get my car in and out as fast as possible.
Great service! They work to make sure you get what you need done in a timely manner and work with you to make sure your car is running perfectly! Some of the nicest staff around too! They make you feel like their #1 priority!!
Amazing service and quick process of purchasing my car! Would highly recommend this dealership.
Friendly people great service department.
I'm so glad I went to Volkswagon of Lake Charles before I decided on a car. The people are very personable and friendly. Joseph was a doll!! They have a huge inventory of cars, used and new. I decided on a used hybrid Camry even if that's not what I went for. Very happy with decision.
Efficient, honest, helpful & up front about the whole car buying process.
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