Customer Testimonials

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Google May 20, 2022

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Google May 20, 2022

Wonderful experience and helpful staff. Our salesperson Joseph Figueroa gave exceptional customer service. If you are in need of a car go see Joseph at Volkswagen of Lake Charles.

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Google May 19, 2022

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Google May 18, 2022

Mr. Gilbert went above and beyond to get me in a vehicle that was right for me!! HE IS AWESOME!!!

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Google May 17, 2022

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Google May 17, 2022

Had a check engine light come in. Brought it in and they fixed the issue and did my 30,000 mile service in the same day. My Atlas is running like a champ!

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Google May 16, 2022

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Google May 15, 2022

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Google May 14, 2022

Friendly staff. Beautiful and clean dealership. Volkswagens are beautiful and fun to drive.

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Google May 14, 2022

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Google May 14, 2022

In the past I'd had some not so good encounters with a service dept clerk and frankly, I hesitated to go back, but today, Stephanie (I hope I got her name right) treated me with respect and dignity. She was a joy from the moment she came to talk to me. I felt very comfortable with her as she explained what was found to be wrong with my car. She explained it simply and didn't try to speak above my understanding, all with a very pleasant demeanor and smile on her face. Bravo to VW for getting the ...

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Google May 11, 2022

Excellent customer service. Was treated like royalty. Will definitely be a repeat customer. Everyone from service advisors to technicians were friendly and professional. Thank you for the excellent service.

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Google May 11, 2022

Very helpful. They will work with you to make sure your getting the best deal.

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Google May 10, 2022

Joseph Figuero was a great help, got me everything I needed, and found the perfect used truck for my needs. 10 outta 10 would buy again. Woooty woooo

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Google May 10, 2022

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Google May 6, 2022

Great experience. Personnel in Service Department were courteous, personable, explained the services they would perform and the products they were going to install. Kudos to VW Lake Charles.

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Google May 5, 2022

Love my VW, and the service is the best.

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Google May 5, 2022

I drove up with no appointment with a sensor issue -I was seen quickly. I experienced superb Customer Service and was out within an hour and a half. Thx VW of Lake Charles !

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Google May 4, 2022

Friendly and professional service! Wouldn’t go anywhere else!

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Google May 4, 2022

I just brought my 2012 VW Beetle Turbo to have some recalls taken care of, an the women in the service department are so amazing and really make you feel welcome. Honestly I could’ve hung out with both them all day long but I was not about to bother them while they’re at work. If I could give 10 stars I would so the two women working in service department ever read this I just want to say thank you so much for just being fkn Awesome and welcoming!!

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Google Apr 29, 2022

The service department was so quick and helpful. The employees were also so nice and professional. I always have a good experience here.

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Google Apr 26, 2022

Service manager always attentive & calls you with update-took care of my daughters car promptly

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Google Apr 26, 2022

Very attentive. Made me feel comfortable in my purchase. All employees were very nice.

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Google Apr 23, 2022

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Google Apr 23, 2022

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Google Apr 22, 2022

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Google Apr 21, 2022

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Google Apr 20, 2022

Had issues with a used vehicle I bought from vw of lake Charles , they got it in and out fixed with no issues. Service was great , Shanna was great, did everything to get my truck back as quick as possible..

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Google Apr 20, 2022

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Google Apr 18, 2022

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Google Apr 16, 2022

I liked that every one took their time to go the extra mile to make sure that I was satisfied in every way.And for that I will always make Volkswagen my number1.I will be recommending you to everyone I know.Thank You for your service

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Google Apr 11, 2022

Absolutely amazing service! Stephanie made my appointment and had me in and out the same day! Highly recommend!

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Google Apr 11, 2022

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Google Apr 8, 2022

Joseph Figueroa helped me finance my first car EVER. he was absolutely amazing, explained everything from top to bottom and allowed me to leave out of here with a beautiful new car. Definitely recommend this company as well as Joseph!!

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Google Apr 8, 2022

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Google Apr 5, 2022

Great service & friendly folks.

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Google Apr 5, 2022

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Google Apr 2, 2022

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Google Apr 2, 2022

Danielle was awesome! She did everything we asked & more! Everyone was super helpful:)

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Google Mar 31, 2022

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DealerRater Mar 31, 2022

There wasn’t a time that I didn’t know where I was supposed to go or who I was supposed to talk to. I was greeted promptly outside and continued my conversation with Eugene as we walked in and he showed me where I needed to be, as I waited several associates in passing made sure to ask me if I had been helped. Attentive, clean, friendly, and so much more. 10/10 will go back and recommend!

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Google Mar 31, 2022

Amazing staff! Shanna is my go to for oil changes and the owner is extremely approachable. Complementary coffee and snacks helped get through some of my longer appointments. Very accommodating waiting area, which also accommodates children. Loved to see that age appropriate shows/movies were being shown, in order to create an universal experience for everyone. Bathrooms are well maintained. Staff is attentive and friendly.

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Google Mar 31, 2022

Amazing customer service! I had to bring my VW Jetta in for an oil change and the service manager, Shanna, was so nice and professional!

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Google Mar 31, 2022

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Google Mar 30, 2022

Easiest new vehicle purchase I have ever experienced. Love Mr. Thomas and his crew he is leading.

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Google Mar 30, 2022

I always have a great experience at VW of Lake Charles! The staff is very accommodating!

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Google Mar 30, 2022

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Google Mar 30, 2022

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Google Mar 29, 2022

Both the gentleman and Shanna the service desk manager was so helpful and kept me informed on the status of my vehicle at all times. Today they went the extra mile for me and I’m forever grateful. Thanks again, Crystal Jeane

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Google Mar 28, 2022

The service department is always second to none.

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Google Mar 27, 2022

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Google Mar 27, 2022

Great service. Was in at 9:00 and out at 11:00 am. Nice, friendly, and outgoing.

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Google Mar 25, 2022

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Google Mar 25, 2022

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Google Mar 24, 2022

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Google Mar 18, 2022

Thank you so much Joseph for given me the BEST BUYING Experience purchasing my Jeep Cherokee. I’m not much on sales ppl. But you sir did change my mind. And thank you, it was painless was in and out within 2 hours

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Facebook Mar 13, 2022

I absolutely 1000% recommend Volkswagen in Lake Charles, Mr. Gilbert Achane went above and beyond today to get my fiance and I into a brand New 2021 Volkswagen Jetta with only 11 miles on it no money down!!!! the service was exceptional, very friendly salesmen and staff, we were explained/shown everything with our new car and they answered any and every question we had, IF YOU'RE IN THE MARKET FOR A NEW VEHICLE MR. GILBERT @ VOLKSWAGEN OF LAKE CHARLES IS THE PLACE TO GO!!!!!!

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Google Mar 13, 2022

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Google Mar 12, 2022

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Google Mar 12, 2022

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Google Mar 12, 2022

Extremely friendly! They had us in and out faster than anywhere we’ve ever been. Absolutely love them!!

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Google Mar 10, 2022

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Google Mar 9, 2022

Shenna and her mechanic identified the problem quickly. She then gave me my options for repair, including taking my car back to the original dealership because the work should be under warranty. I found the experience refreshingly honest.

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Google Mar 8, 2022

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Google Mar 6, 2022

I bought my first Volkswagen from Eugene and I am very satisfied with my purchase! He made the car buying process easy and every one there is super friendly!

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Google Mar 6, 2022

Shanna is amazing! I called VW Service to set up an appointment for the following Monday and indicated that I would have to takeoff of my work to be able to make it to my appointment… She asked how far away I was and I said 15 minutes… I drove immediately to VW dealership in which they fixed all four items in an hour and 20 minutes to include rotating my tires! What an amazing experience and fast friendly customer service with a smile! And that’s rare!

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Google Mar 5, 2022

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Google Mar 5, 2022

My main residence was in Orlando when I purchased my Passat back in 2019. And this TDI I had put thousands upon thousands of miles of drive time for work and for family needs. All across the South. Eventually it started having issues, i mean really bad issues. So on a business trip to Lake Charles I was in a rental since I could not drive the Passat. I met with Albert Thomas GM and Arturo Rivera, salesperson who was my former salesperson for my previous 3 VW purchases. I let them know my issue with the Passat and when i returned ...

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Google Mar 4, 2022

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Google Mar 3, 2022

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Google Mar 3, 2022

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Google Mar 2, 2022

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Google Mar 2, 2022

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Google Mar 1, 2022

I experienced great, timely service at Volkswagen of Lake Charles. The staff was friendly and I had no issues with my service. Most vehicle maintenance appts are not the highlight of your day, but I definitely had a pleasurable experience.

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Google Mar 1, 2022

Fast, friendly, respectable, informative.

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Google Mar 1, 2022

Got my oil changed here. Stephanie Talbot at the front desk was very professional, quick, and explained the process to me very thoroughly. She does a excellent job at making customers feel right at home! Curtis Baglio was my mechanic who did the service to my vehicle, I’m nervous about letting other people drive my car even mechanics, but he took care of my car probably better than I do myself. He did the oil change very quickly and efficiently, notified me of some small things on my car I might want to take notice of and I’m ...

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Google Feb 27, 2022

I’ve come here multiple times for different reasons and every single time I’ve been taken care of, the people over here really care about the customers and are very friendly especially the lady at the service department Ms.Shanna she actually is the best and the service department in general is great always fast and friendly I would definitely recommend anybody to come here

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Google Feb 25, 2022

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Google Feb 24, 2022

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Google Feb 24, 2022

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Google Feb 23, 2022

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Google Feb 22, 2022

Great place to do business! Great deals! Gilbert did a wonderful job! Great management and an awesome Owner!

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Google Feb 22, 2022

Was promptly greeted and taken in. 50K service, arrival to departure, was just 1.25 hours. Appreciate the 0730 service start time- leaves tons of time to do things the remainder of the day.

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Google Feb 21, 2022

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Google Feb 19, 2022

Best service in town, hands down! I was greeted at the door quickly and with a smile. The service department made sure I got what I needed and fast.

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Google Feb 18, 2022

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Google Feb 17, 2022

Gret customer service. Fast and friendly. New ownership is a great improvement. Shanna and Stephanie were great and helped get my car in and out as fast as possible.

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Google Feb 16, 2022

Great service! They work to make sure you get what you need done in a timely manner and work with you to make sure your car is running perfectly! Some of the nicest staff around too! They make you feel like their #1 priority!!

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Google Feb 15, 2022

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Google Feb 15, 2022

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Google Feb 12, 2022

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Google Feb 9, 2022

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Google Feb 9, 2022

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Google Feb 9, 2022

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Google Feb 8, 2022

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Google Feb 8, 2022

Amazing service and quick process of purchasing my car! Would highly recommend this dealership.

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Google Feb 8, 2022

Friendly people great service department.

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Google Feb 5, 2022

I'm so glad I went to Volkswagon of Lake Charles before I decided on a car. The people are very personable and friendly. Joseph was a doll!! They have a huge inventory of cars, used and new. I decided on a used hybrid Camry even if that's not what I went for. Very happy with decision.

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Google Feb 3, 2022

Efficient, honest, helpful & up front about the whole car buying process.

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Google Feb 3, 2022


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